Account & User
Management

Authentication

Troubleshooting Login Issues and Multi-Factor Authentication (MFA)

If you are unable to access your AIVRA account, the primary steps involve password reset and verifying your MFA setup.

Password Reset Guide:

1. Click the "Forgot Password" link on the centralized login gateway.
2. Enter the organization email address associated with your seat.
3. Check your spam/junk filters if the reset token does not arrive within 5 minutes.
4. For hardware token failures, please reach out to your local admin for a manual bypass.

MFA Troubleshooting:

• Sync Error: Ensure your device's system time is synchronized with global NTP standards, as TOTP validity is time-dependent.
• Lost Device: Contact your organization's Administrator to request an MFA reset or recovery via your secure backup codes.

Administration

Adding, Removing, and Managing User Roles and Permissions

The Organization Administrator maintains full governance over team members and their respective data access levels within the AIVRA ecosystem.

Standard RBAC (Role-Based Access Control):

• Administrator: Unrestricted control over billing, identity management, and all project environments.
• Developer: Full access to build, edit, and deploy automation workflows. Excludes billing and user management.
• Viewer: Read-only access to monitoring dashboards, system logs, and deployed instance telemetry.

Inviting New Personnel:

1. Navigate to the 'Users & Teams' tab in your Admin Console.
2. Select 'Invite User' and enter the verified corporate domain email.
3. Assign the required Role and execute the invitation.
4. Invitations expire after 7 days if not accepted via the secure link.

Security

Generating, Revoking, and Securing Your API Keys

API keys provide high-level programmatic access to AIVRA core engines and must be treated with the same confidentiality as root passwords.

API Security Protocols:

• No Hard-Coding: Never embed keys in source code. Utilize encrypted environment variables or hardware security modules (HSM).
• Instant Rotation: Regenerate keys immediately upon any suspected leak or personnel offboarding.
• Least Privilege: Use scoped keys that provide access only to specific environments (Sandbox vs. Production).