Financial Operations
& Billing

Governance

Refund and Cancellation Policy Framework

AIVRA maintains a performance-based refund policy designed to protect both the quality of our specialized engineering and the commitments of our clients.

Standard Policy:

• 24-Hour Window: A full refund is available within 24 hours of payment processing, provided no architecture work has commenced.
• Work Commencement: Once the AIVRA development group initiates system architecture or data mapping, refunds are not permitted due to the bespoke nature of automated engineering.
• Monthly Subscriptions: You may cancel standard software-as-a-service (SaaS) products at any time. Cancellations take effect at the end of the current billing cycle.

Dispute Resolution:

If you believe a technical failure on our part has resulted in a loss of service, please contact your account manager within 48 hours for a comprehensive audit and credit assessment.

Infrastructure

Accepted Global Payment Methods and Currency Protocols

We leverage military-grade encryption and Tier-1 payment processors to ensure your financial data remains isolated and secure.

Standard Channels:

• Credit/Debit: Visa, Mastercard, American Express, and Discover.
• Digital Wallets: Apple Pay, Google Pay, and regional UPI (India).
• Bank Transfer: SWIFT/ACH transfers for enterprise contracts exceeding $5,000 USD.

Currency Handling:

While we display pricing in USD, INR, and EUR based on your IP region, all core settlements are processed in the currency defined in your Service Level Agreement (SLA).

Operations

Scaling Your Plan: Upgrades, Downgrades, and Seat Management

AIVRA systems are built for non-linear scale. You can adjust your capacity requirements dynamically through the Client Admin Console.

The Transition Process:

• Upgrades: New features and increased processing limits are provisioned instantly upon upgrade confirmation. Your next bill will be prorated.
• Downgrades: Plan changes to lower tiers will trigger at the start of your next billing cycle. We recommend auditing your data usage before downgrading to prevent automated purging.
• Seat Additions: Adding team members to your enterprise workspace is billed on a per-seat, prorated basis.